Resolved
Resolved
Order updated
Order updated
The AI Customer Platform that works, so you don’t have to
The perfect reply, everytime - onboard a Konvo AI Agent in minutes to handle your most complex processes.
The AI Customer Platform that works, so you don’t have to
The perfect reply, everytime - onboard a Konvo AI Agent in minutes to handle your most complex processes.
Trusted by 200+ leading eCommerce brands
Konvo handles every conversation.
You step in only when it matters most
General
Close conversation
Escalate to an agent
Start a side conversation
Order management
Get order status
Cancel order
Edit order shipping address
Refund order
Subscription management
Manage subscription deliveries
Edit subscription shipping address
Shopify
Woocommerce
Mintsoft
Amphora
Sendcloud
ask for the customer email then /
Resolve your most complex processes in seconds
Connect your 3PL, shop system, CRM and more
Let AI autonomously resolve, cancellations, refunds, and updates
Automate tedious actions like calling a courier or emailing a provider
General
Close conversation
Escalate to an agent
Start a side conversation
Order management
Get order status
Cancel order
Edit order shipping address
Refund order
Subscription management
Manage subscription deliveries
Edit subscription shipping address
Shopify
Woocommerce
Mintsoft
Amphora
Sendcloud
ask for the customer email then /
Resolve your most complex processes in seconds
Connect your 3PL, shop system, CRM and more
Let AI autonomously resolve, cancellations, refunds, and updates
Automate tedious actions like calling a courier or emailing a provider
Resolve your most complex processes in seconds
Connect your 3PL, shop system, CRM and more
Let AI autonomously resolve, cancellations, refunds, and updates
Automate tedious actions like calling a courier or emailing a provider
San Jorge Café
Hey! I want to get some coffee for my mom
That’s sweet 😊 Quick check, does she usually like smooth & easy coffee, or something stronger?
Powered by Konvo
Engage every shopper, and never miss another sale
Konvo becomes your best sales associate, only faster and 24/7
Recommend products based on context, intent, and past behavior
Convert conversations into purchases on any channel
San Jorge Café
Hey! I want to get some coffee for my mom
That’s sweet 😊 Quick check, does she usually like smooth & easy coffee, or something stronger?
Powered by Konvo
Engage every shopper, and never miss another sale
Konvo becomes your best sales associate, only faster and 24/7
Recommend products based on context, intent, and past behavior
Convert conversations into purchases on any channel
Engage every shopper, and never miss another sale
Konvo becomes your best sales associate, only faster and 24/7
Recommend products based on context, intent, and past behavior
Convert conversations into purchases, automatically
Inbox
Open
20
Emily Dunphy
I have a nut allergy. Is this…
Lionel Messi
My order hasn't arrived…
John Emerald
I'm looking for gift ideas…
Emily Dunphy
I have a nut allergy. Is this safe?
Hey Emily! To be safe, I’m looping in a teammate who can help.
Your agent needs your help
Type your message here...
One inbox for AI + Human collaboration
Let AI resolve conversations end-to-end or escalate when needed
Work inside our multichannel inbox or your current helpdesk
Keep full context across every channel and agent
Inbox
Open
20
Emily Dunphy
I have a nut allergy. Is this…
Lionel Messi
My order hasn't arrived…
John Emerald
I'm looking for gift ideas…
Emily Dunphy
I have a nut allergy. Is this safe?
Hey Emily! To be safe, I’m looping in a teammate who can help.
Your agent needs your help
Type your message here...
One inbox for AI + Human collaboration
Let AI resolve conversations end-to-end or escalate when needed
Work inside our multichannel inbox or your current helpdesk
Keep full context across every channel and agent
One inbox for AI + Human collaboration
Let AI resolve conversations end-to-end or escalate when needed
Work inside our multichannel inbox or your current helpdesk
Keep full context across every channel and agent
Pedro Romon
CEO & Co-founder • Siwon Men Care
Pedro Romon
CEO & Co-founder • Siwon Men Care
Pedro Romon
CEO & Co-founder • Siwon Men Care
Onboard an AI Agent to your team in minutes, not days
Test before going live, give feedback, and improve instantly
Simulate customer conversations to see how your AI agent handles real scenarios. Give feedback to improve, and build confidence before going live.
Define typical conversations and run your full test suite automatically to deploy with confidence
Give feedback directly in the chat and Konvo learns and improves automatically.
Test before going live, give feedback, and improve instantly
Simulate customer conversations to see how your AI agent handles real scenarios. Give feedback to improve, and build confidence before going live.
Define typical conversations and run your full test suite automatically to deploy with confidence
Give feedback directly in the chat and Konvo learns and improves automatically.
Deploy Konvo across every channel you operate
Whether it's WhatsApp, LiveChat, Email, Instagram and voice - Let Konvo handle conversations wherever your customers are.
Use our multichannel inbox and let Konvo work alongside your team with zero switching costs.
Or bring Konvo’s capabilities into your current helpdesk.
Deploy Konvo across every channel you operate
Whether it's WhatsApp, LiveChat, Email, Instagram and voice - Let Konvo handle conversations wherever your customers are.
Use our multichannel inbox and let Konvo work alongside your team with zero switching costs.
Or bring Konvo’s capabilities into your current helpdesk.
Analyze and improve over time, all the time
Konvo uncovers hidden opportunities and flags missing information so your AI Agent keeps improving and you stay on top of everything.
Improve your AI Agent performance and understand customer behavior with AI-driven insights
Analyze and improve over time, all the time
Konvo uncovers hidden opportunities and flags missing information so your AI Agent keeps improving and you stay on top of everything.
Improve your AI Agent performance and understand customer behavior with AI-driven insights
Konvo AI
Knowledge hub
All
49
Search knowledge hub
https://yourawesomeshop.com
23 pages
Indexing
https://FAQ.com
5 pages
Order management protocols
355 KB
Countries we deliver to
Konvo AI
Knowledge hub
All
49
Search knowledge hub
https://yourawesomeshop.com
23 pages
Indexing
https://FAQ.com
5 pages
Order management protocols
355 KB
Countries we deliver to
Build your AI Agent in a few clicks
Konvo learns like a human teammate, only faster and always on. Connect your website, docs, past conversations, and processes. Konvo handles the rest.
Knowledge
Persona
Skills
Processes
Recommendations
Build your AI Agent in a few clicks
Konvo learns like a human teammate, only faster and always on. Connect your website, docs, past conversations, and processes. Konvo handles the rest.
Knowledge
Persona
Skills
Processes
Recommendations
Test before going live, give feedback, and improve instantly
Simulate customer conversations to see how your AI agent handles real scenarios. Give feedback to improve, and build confidence before going live.
Define typical conversations and run your full test suite automatically to deploy with confidence
Give feedback directly in the chat and Konvo learns and improves automatically.
Test before going live, give feedback, and improve instantly
Simulate customer conversations to see how your AI agent handles real scenarios. Give feedback to improve, and build confidence before going live.
Define typical conversations and run your full test suite automatically to deploy with confidence
Give feedback directly in the chat and Konvo learns and improves automatically.
Deploy Konvo across every channel you operate
Whether it's WhatsApp, LiveChat, Email, Instagram and voice - Let Konvo handle conversations wherever your customers are.
Use our multichannel inbox and let Konvo work alongside your team with zero switching costs.
Or bring Konvo’s capabilities into your current helpdesk.
Deploy Konvo across every channel you operate
Whether it's WhatsApp, LiveChat, Email, Instagram and voice - Let Konvo handle conversations wherever your customers are.
Use our multichannel inbox and let Konvo work alongside your team with zero switching costs.
Or bring Konvo’s capabilities into your current helpdesk.
Analyze and improve over time, all the time
Konvo uncovers hidden opportunities and flags missing information so your AI Agent keeps improving and you stay on top of everything.
Improve your AI Agent performance and understand customer behavior with AI-driven insights
Analyze and improve over time, all the time
Konvo uncovers hidden opportunities and flags missing information so your AI Agent keeps improving and you stay on top of everything.
Improve your AI Agent performance and understand customer behavior with AI-driven insights
Don't just take our word for it
Find answers to the most commonly asked questions
How long does it take to implement a Konvo AI agent?
Most Konvo customers are live in less than 1 week. During the onboarding we assign a Conversational AI Expert that will guide you to set up your account, and make sure we continue to optimize and improve your results over time.
How many tickets can it automate?
Konvo customers automate in average 70-80% of their support tickets, including product recommendation and support inquiries, order tracking, editing orders, processing exchanges and returns, courier incidents, subsctiption management, and many more use cases.
Does it work on all my support channels?
Yes! Konvo's AI agent works across all your channels: live chat, email, WhatsApp Business, Instagram DMs, and Facebook Messenger. The same intelligence, personality, and resolution capability at every touchpoint.
Can I implement Konvo in my ecommerce?
Konvo is an AI Customer Support platform especifically designed for eCommerce. Unlike traditional helpdesks built to help your human agents handle tickets, Konvo helps you build your own AI Agent that can do the work for you. You connect Konvo to your shopsystem, WMS, 3PL, etc and it will resolve tickets, manage orders, and follow complex processes like a human would across all your channels (email, Instagram, livechat, WhatsApp, etc).
Can I use Konvo if I already have Gorgias or Zendesk?
Yes! Konvo connects to your Gorgias, Zendesk, Front, FreshDesk, etc and Konvo will operate as another agent in your system, maintaining all your existing reports, metrics and rules.
Why choose Konvo instead of using my existing helpdesk?
While helpdesks were built for human agents and add AI as an extra feature, Konvo is designed to help you build and manage AI Agents alongisde your current team. Konvo AI's Agents can act, reason and behave like a human and follow complex processes and execute actions (e.g., order changes, carrier communication, and internal processes) while mantaining your tone of voice and personality, alerting you when they need further information to resolve a querry, and handing over conversations to your human team if they need help.
Find answers to the most commonly asked questions
How long does it take to implement a Konvo AI agent?
Most Konvo customers are live in less than 1 week. During the onboarding we assign a Conversational AI Expert that will guide you to set up your account, and make sure we continue to optimize and improve your results over time.
What percentage of tickets does Konvo automate?
Konvo customers automate in average 70-80% of their support tickets, including product recommendation and support inquiries, order tracking, editing orders, processing exchanges and returns, courier incidents, subsctiption management, and many more use cases.
Does it work on all my support channels?
Yes! Konvo's AI agent works across all your channels: live chat, email, WhatsApp Business, Instagram DMs, and Facebook Messenger. The same intelligence, personality, and resolution capability at every touchpoint.
Can I implement Konvo in my ecommerce?
Konvo is an AI Customer Support platform especifically designed for eCommerce. Unlike traditional helpdesks built to help your human agents handle tickets, Konvo helps you build your own AI Agent that can do the work for you. You connect Konvo to your shopsystem, WMS, 3PL, etc and it will resolve tickets, manage orders, and follow complex processes like a human would across all your channels (email, Instagram, livechat, WhatsApp, etc).
Can I use Konvo if I already have Gorgias or Zendesk?
Yes! Konvo connects to your Gorgias, Zendesk, Front, FreshDesk, etc and Konvo will operate as another agent in your system, maintaining all your existing reports, metrics and rules.
Why choose Konvo instead of using my existing helpdesk?
While helpdesks were built for human agents and add AI as an extra feature, Konvo is designed to help you build and manage AI Agents alongisde your current team. Konvo AI's Agents can act, reason and behave like a human and follow complex processes and execute actions (e.g., order changes, carrier communication, and internal processes) while mantaining your tone of voice and personality, alerting you when they need further information to resolve a querry, and handing over conversations to your human team if they need help.
Find answers to the most commonly asked questions
How long does it take to implement a Konvo AI agent?
Most Konvo customers are live in less than 1 week. During the onboarding we assign a Conversational AI Expert that will guide you to set up your account, and make sure we continue to optimize and improve your results over time.
How many tickets can it automate?
Konvo customers automate in average 70-80% of their support tickets, including product recommendation and support inquiries, order tracking, editing orders, processing exchanges and returns, courier incidents, subsctiption management, and many more use cases.
Does it work on all my support channels?
Yes! Konvo's AI agent works across all your channels: live chat, email, WhatsApp Business, Instagram DMs, and Facebook Messenger. The same intelligence, personality, and resolution capability at every touchpoint.
Can I implement Konvo in my ecommerce?
Konvo is an AI Customer Support platform especifically designed for eCommerce. Unlike traditional helpdesks built to help your human agents handle tickets, Konvo helps you build your own AI Agent that can do the work for you. You connect Konvo to your shopsystem, WMS, 3PL, etc and it will resolve tickets, manage orders, and follow complex processes like a human would across all your channels (email, Instagram, livechat, WhatsApp, etc).
Can I use Konvo if I already have Gorgias or Zendesk?
Yes! Konvo connects to your Gorgias, Zendesk, Front, FreshDesk, etc and Konvo will operate as another agent in your system, maintaining all your existing reports, metrics and rules.
Why choose Konvo instead of using my existing helpdesk?
While helpdesks were built for human agents and add AI as an extra feature, Konvo is designed to help you build and manage AI Agents alongisde your current team. Konvo AI's Agents can act, reason and behave like a human and follow complex processes and execute actions (e.g., order changes, carrier communication, and internal processes) while mantaining your tone of voice and personality, alerting you when they need further information to resolve a querry, and handing over conversations to your human team if they need help.
Join 200+ brands using Konvo to improve their customer experience
2,900,000+
2,900,000+
AI Conversations exchanged
0%
0%
Avg. Resolution Rate
Redefining Intelligence for eCommerce.
Join 200+ brands using Konvo to improve their customer experience
2,900,000+
2,900,000+
AI Conversations exchanged
0%
0%
Avg. Resolution Rate
Redefining Intelligence for eCommerce.
Join 200+ brands using Konvo to improve their customer experience
2,900,000+
2,900,000+
AI Conversations exchanged
0%
0%
Avg. Resolution Rate
Redefining Intelligence for eCommerce.